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Overview

Placing an order is basically a 3-step process, designed to be as easy as possible.

Please have confidence when ordering On-line, since it is a secure way to purchase our product. All personal and credit card data is kept confidential by Patagonia Ballistics®.

On the other hand, the easiest and quickest way for placing your order is by using a credit card and filling in our on-line order form.

When buying this program, what do you receive in return ?

1. Essentially you are purchasing the rights-of-use, for the corresponding edition, Desktop, Mobile & Phone, as entitled in the software license terms (please see below)  plus some other benefits.
   
   
2. These benefits include a 3-month free support period on both installation and use of the program features, via email. We choose to use email in order to maintain a structured and customer's support database which allows us to give the kind of service our customers deserve.
   
   
3. Additionally, you will receive free updates and free upgrades ( please check the FAQ section ) for a one-year period.

We do value your business and will take our best efforts to service you. Commitment to that is critical to us.

1. If you are interested in a Group Buy in order to apply for discounts, please contact us for further details.
   
   
2. We do not accept personal checks. Sorry for any inconvenience this may cause.
   
   

1. Download the setup files for each edition (Desktop & Mobile)
   
   
2. If your browser (due to its settings) raises a pop-up blocking the download, please unblock it and the download will start in a few seconds.
   
   
3. Please remember that both downloads contains the fully functional version of the programs, including the complete Library’s database and its online User’s Manual.
   
   
4. We currently use PayPal© for secure processing of all electronic payments.
   
   
5. You don’t even need a PayPal© account to pay. A PayPal©  account is entirely optional

Once we receive notification from PayPal© that funds have been acknowledged, and the User Key received, your order will be processed and you will get your final and perpetual License Key via email within five (5) days.

Since Patagonia Ballistics® is not based in the USA we are not charging US sales taxes, however, it’s suggested that you verify your state regulations. In the end, customers are responsible for submitting the appropriate tax to local agencies.

We would like to listen to your feedback and to know if this software had realized your expectations.  We are always interested in what our customers have to say and to learn of user experiences, suggestions as well as disapproval.

1. Please click here to start downloading the setup file.
   
   
2. Please click here to purchase and checkout. You will be taken to a secure site with details of your selection and a form for billing information.
   
   
3. If you encounter problems while "checking out", please ensure you have enabled your browser to accept cookies from PayPal.com
   
   
4. Payment may be made by almost any major credit card and price is given in US dollars.

Click on the image to know about PayPal

At Patagonia Ballistics® we respect your privacy.

While visiting our website, or using our software, we will not collect any personal information without your permission.

We will not send you any unsolicited information, including email, except where you authorize us to do so.

Any information you provide to us will remain confidential to Patagonia Ballistics®.

Patagonia Ballistics® collects and uses information as follows:

Registration Information: This is the information that you provide to us for product registration ( User Key ).

Credit Card Information: We use PayPal services as an e-commerce solution, and back-end facilitator to process your credit card information. Your credit card information does not pass through the Patagonia Ballistics® site.

If you have any questions about this privacy statement, please contact us here.

We encourage you to review the documentation on the individual product pages within the www.patagoniaballistics.com site and contact us on any question you might have, before making your purchase, in order to ensure that it meets your requirements.

Once any program’s edition has been purchased and the unlock code has been given to the customer it is considered unreasonable to claim the product does not satisfy the End User needs. The standing policy on the products is that there are no refunds available once the unlock code has been exposed to the user.

Most importantly we're a fair company and always believe in putting the customer first and will listen to any reasonable requests.

In the past, our refund policy was misused and exploited by customers who created false reasons for refund but continued to use our software.

It is your responsibility to familiarize yourself with this refund policy. By placing an order and/or installing any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy

NOTE: Charge backs to credit cards or stop payments on checks as a means to "return" software will be construed as a fraud and prosecuted to the fullest extent of the law.

Due to the nature of software and online sales, this policy is strictly enforced.

Patagonia Ballistics® will refund online software purchases in accordance with all of the following guidelines:

- You must contact us via email (support@patagoniaballistics.com) within 5 (five) days of your purchase.
- You can provide us with identifiable information from your order.
- Patagonia Ballistics® has had the opportunity to resolve any related technical issues within 5 (five) days of your purchase.
- The customer will provide all necessary details as requested by Patagonia Ballistics® to demonstrate that the software cannot be installed and/or unlocked.
- The customer will allow Patagonia Ballistics® to try to resolve any technical issue during at least 15 (fifteen) days since the first notification has been received.
- Patagonia Ballistics® will refund the purchase price only if there is a technical problem with the software that cannot be resolved within 15 (fifteen) days of the customer request
- No refund will be issued before this 15 (fifteen) days technical support period.
- Refunds are made only to the credit card which was used for the purchase and are made via PayPal® online services.
- You destroy all copies of the software and License files (including backup copies) upon refund and you must stop using any software products for which you no longer posses a valid, purchased license.
- The customer must provide as requested, positive proof of removal, including registry data.
- The request should include a short description of the reason for cancellation and confirmation that the license supplied will be destroyed and the software uninstalled.
- If you are issued a refund, it should appear on your credit card statement within 48 hours.
- Patagonia Ballistics® reserves the right to disable any product keys and/or serial numbers issued to you for the refunded products.
- Once the unlock code (License file) is emailed refund will cover the 25% of the purchase price.
- We have this policy since it would be impossible for you to return your registered version of our software.

We apologize, but we cannot provide refunds for:

- Inability to operate the software in your computing environment.
- Inability to apply the license file in your computing environment.
- Software purchased for the wrong platform.
- You have chosen the wrong product during the purchase process.
- You have bought the wrong version for your operating system.
- Your computer doesn't meet minimum system requirements.
- You have changed your mind after you purchased the product.
- Refunds requested more than 5 (five) days after your initial purchase date will not be issued unless the transaction was subject to a fraudulent purchase.

The software is licensed on a per copy per device basis, thus requiring a license for each device that executes the code. However, a single license can be reassigned from one device to another device provided the reassignment is made either (a) permanently away from the one device or (b) temporarily to accommodate the use of the license by a loaned device, while a permanent device is out of service. This waiver ONLY applies during the free support period. Once the free support period is over no waivers will be granted upon this statement, and a new license purchase will be required for a reinstallation.

Before you use the software under a license, you must assign that license to one device (physical hardware system). That device is the "licensed device." A hardware partition or blade is considered to be a separate device.

You have the non-exclusive right to use any enclosed program only by a single person, on a single computer at a time. You may not loan, rent, lease or license this software or any copy. You may physically transfer the program from one device to another, if and only if, the licensed device ceases to operate normally, provided that the program is used only by the licensee who purchase the right, on a single computer at a time. In group projects where multiple persons will use the program, you must purchase an individual license for each member of the group.

Use over a "local area network" (within the same locale) is permitted provided that the program is used only by a single person, on a single computer at a time. Use over a "wide area network" (outside the same locale) is strictly prohibited under any and all circumstances. Violations will be prosecuted to the maximum extent possible under the law.

This license is effective until terminated. You may terminate it by destroying the program, the documentation and copies thereof. This license will also terminate if you fail to comply with any terms or conditions of this agreement.

You agree upon such termination to destroy all copies of the program and of the documentation, or return them to Patagonia Ballistics® for disposal. Other rights and restrictions: All other rights and restrictions not specifically granted in this license are reserved by Patagonia Ballistics®.

You may make one copy of the program solely for "back-up" purposes, as prescribed by Canadian, United States, and international copyright laws. You must reproduce and include the copyright notice on the back-up copy.

You may transfer the product to another party only if the other party agrees to the terms and conditions of this agreement, and completes and returns registration information (name, address, etc.) to Patagonia Ballistics® within 30 days of the transfer.

If you transfer the program you must at the same time transfer the documentation and back-up copy, or transfer the documentation and destroy the back-up copy. You may not retain any portion of the program, in any format, under any circumstance.

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